As industrial equipment programmes accelerate, the ability to validate engineering improvements under real world operating conditions is becoming a critical source of competitive advantage. Our client needed faster, deeper visibility into machine performance during normal customer use, but its existing telematics capability could not deliver the high frequency CAN data required for detailed validation and analysis. ODOS addressed this by enabling secure near real time access to detailed machine data from assets operating internationally, giving engineering teams immediate insight into performance, reducing the need for repeated site visits, supporting faster decision making and helping improve uptime, operational efficiency and speed of validation.
Our client is a global manufacturer of industrial and mobile equipment, with specialist divisions focused on powered access and lifting solutions. As part of ongoing product development, its engineering teams are responsible for validating and improving machine designs under real-world conditions.
For this project, our client needed to validate an engineering improvement on one of its articulated boom platforms by capturing CAN data during normal customer use. Real-world testing was critical because it reflected how the machine performs in daily operation. Capturing data during this stage ensured the improvement could be evaluated and validated under genuine working conditions.
Our client faced several challenges in capturing and analysing detailed machine performance data. While the company has its own in-house telematics system, it could not collect the detailed high-frequency CAN bus data required for in-depth debugging, performance evaluation and validation.
Previously, capturing CAN data required a technician to fit a logger to each machine, with data only accessible once the logger had been retrieved. This process was time-consuming and limited engineers’ ability to access data in real time. This process also required multiple site visits, increasing operational effort and customer disruption.
Additionally, machines were deployed internationally while engineering teams were based remotely in a different time zone, making timely insight into machine performance difficult. The lack of real-time data limited visibility into how machines were used under normal working conditions, hindering both validation of improvements and operational efficiency.
ODOS partnered with the client to implement a rugged CAN data logging solution that would allow detailed machine performance data to be captured during normal customer operation and accessed remotely in near real time.
The solution combined field-ready logging hardware with a secure online portal and intuitive dashboards for remote monitoring and analysis. Built for the harsh environments in which access equipment operates, the logger was designed to capture continuous CAN bus data reliably under real-world working conditions.
By securely transmitting that data to the ODOS online portal, the client’s engineering team located in the UK could remotely monitor machines operating across North America, gaining faster insight into machine behaviour and supporting validation work.
ODOS ensured seamless data capture from the client’s machines through a simple plug-and-play solution. The logger connected directly to the machine’s diagnostics port, providing access to both the CAN network and power supply.
Once installed, data collection began immediately. Engineers were able to access and analyse live data through the online portal, reducing the need for repeated site visits and minimising disruption to customers.
The system was designed to withstand demanding field environments, ensuring reliable performance during everyday machine operation.
“The data has significantly improved our maintenance planning, machine uptime and operational efficiency. The logger has been particularly valuable for our engineering teams, helping to validate solutions to key causes of downtime. Service teams also benefit from monitoring various machine functions. The biggest advantage of working with ODOS is the ease of access to the data collected. The online portal is intuitive and user-friendly, making data collection and analysis straightforward. With the machine running 4–6 hours a day, it rapidly generates vast amounts of data, and the portal makes it easy to sift through and focus on points of interest, greatly improving how we monitor machines in the field.”
Engineer for the company
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